lensrewards.alcon.ca

FAQs

For assistance, please call us at 1-877-831-1522

1. How do I know what offers are available?
2. Do the reward offers expire?
3. What is the best way to ensure I will get my reward payment?
4. What information do I need to send in to get my reward payment?
5. How do I upload an image of my receipt?
6. What does the UPC look like and where do I find it?
7. If I lost my receipt can I still get my reward payment?
8. Can I file my reward submission completely online?
9. What form will the reward payment be sent in?
10. Does my Prepaid Alcon® MasterCard® card expire?
11. How do I track the status of my reward?
12. How long will it take for my reward to be processed?
13. I tried to look up the status of my reward but the website says it's not found. What should I do?
14. What if something is missing from my submission?
15. Will the personal information I enter on the site be given to other companies?
16. I am not able to see images, or having other technical difficulties with the site.
17. Can I submit for multiple offers at one time?


1. How do I know what offers are available?
When you first go to lensrewards.alcon.ca, you will be asked to enter your purchase date. The appropriate reward for your purchase date will be assigned automatically.
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2. Do the reward offers expire?
Yes, offers do expire. Please be sure to check the terms and conditions of the offer to ensure you are submitting within the valid timeframe.
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3. What is the best way to ensure I will get my reward payment?
Always ensure that you read the offer instructions completely, including the terms and conditions and very carefully follow each step. Sometimes items can be lost in the mail; therefore we strongly recommend that you submit your reward online or keep a copy of everything you submitted in case you need to send it in again.
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4. What information do I need to send in to get my reward payment?
This varies by offer and will be listed for you, but will likely consist of the official reward form that you will download from the site (or submit online), a legible copy of your sales receipt which clearly shows the product you purchased, the Eye Care Practitioner office and the date of purchase.
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5. How do I upload an image of my receipt?
You can upload a digital photo of your receipt taken with a smartphone or digital camera. Or if you prefer to scan your document, place your sales receipt on the scanner, just as you would if you were to make a copy. Then use the scanning function to capture the image. Be sure to save the file as a 'JPG/JPEG' or 'TIFF' file to your computer’s desktop.
Should you experience difficulty uploading your file, you may instead print your pre-populated reward form and mail in with copies of your purchase documentation for processing.
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6. What does the UPC look like and where do I find it?
The UPC (also called ‘barcode’) is located on the bottom of your contact lens box.
The UPC looks like this:
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7. If I lost my receipt can I still get my reward payment?
Proof of purchase is required for this offer. If you happened to have lost your purchase/eye exam receipt please see your Eye Care Practitioner for a copy. Without this proof of purchase, your reward will not be processed for payment.
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8. Can I file my reward submission completely online?
Yes, you can submit a reward completely online by creating your profile, entering purchase information, and then uploading your documents. You may enter your UPC code from one of your contact lens boxes and upload a scan of your sales receipt. We recommend you scan and save your image on your desktop before you proceed further, then just upload when prompted. Please note that scans must be jpeg or tiff files.
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9. What form will the reward payment be sent in?
You will receive a Prepaid Alcon® MasterCard® card for the amount that you qualify for. This card can be used anywhere MasterCard® is accepted.
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10. Does my Prepaid Alcon® MasterCard® card expire?
Your Prepaid Alcon® MasterCard® card will expire one year from issuance.
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11. How do I track the status of my reward?
You can check the status of your reward by clicking "CHECK MY REWARD STATUS" on the blue header bar on the lensrewards.alcon.ca site.
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12. How long will it take for my reward to be processed?
Please allow 6-8 weeks for processing and delivery
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13. I tried to look up the status of my reward but the website says it's not found. What should I do?
If your information is not yet showing in our system, we haven't yet received your submission. Please allow 3-4 weeks from the date you mailed your submission for us to document receipt of your reward. If it has been longer than 4 weeks, please contact us at 1-877-831-1522 for assistance.
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14. What if something is missing from my submission?
If you happened to have forgotten some required information, your submission will be invalid. You can check the status of your reward at any time to see if the submission is invalid. If it is, you will have the opportunity to resubmit the missing information. Visit the website to track the status of your reward or call Customer Care at 1-877-831-1522 regarding resubmissions.
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15. Will the personal information I enter on the site be given to other companies?
No, as stated in our Privacy Policy, Alcon® does not share your information with other companies. Should you opt in to receive Alcon® information, you may receive product related messages in the future.
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16. I am not able to see images correctly, or am experiencing other technical difficulties with the site.
If you are experiencing issues using our site, you may need to upgrade your web browser. Older versions of web browsers such as Microsoft Internet Explorer 6 are no longer supported. To get the best possible experience using our website, we strongly recommend you upgrade to a newer web browser such as: Firefox, Chrome, Safari, Internet Explorer 8, or Opera. The upgrade is free. If you are using a PC at work, you should contact your IT administrator.
To upgrade your web browser, please select one of the following browsers:
Internet Explorer: http://www.microsoft.com/windows/internet-explorer/default.aspx
Firefox: http://getfirefox.com/
Chrome: http://www.google.com/chrome
Safari: http://www.apple.com/safari/download/
Opera: http://www.opera.com/
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17. Can I submit for multiple offers at one time?
Consumers can only submit one offer per person per promotional period. If more than one person in your household is eligible for the same offer, you must register each participant separately with unique registrations and login.
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TERMS & CONDITIONS

HOW TO APPLY FOR THIS OFFER: Go online to www.lensrewards.alcon.ca and complete the online forms to enter your submission. You will be asked to upload the image of your valid sales receipt and enter a UPC code from one box of the qualifying product. Note, hand written receipts do not qualify for this promotion. Once registered, if you choose to not upload your images, you may print off your completed form from the online registration and mail it to:
Alcon® Reward, PO BOX 330, Niagara Falls ON L2E 6T8

TERMS & CONDITIONS:Additional promotions may apply online. Please check available offers at www.lensrewards.alcon.ca. Lens purchase must be made between available offer dates. Offer is limited to one offer, per person, per promotional period. Offer expires on the last day of the available offer period. Offer valid at participating eye care professionals in Canada. Purchases from Costco or internet retailers are not eligible for this reward offer. Offer valid for Canadian residents only. Offer not valid where prohibited by law. P.O. Boxes cannot be accepted, as only street or rural addresses are acceptable. Once validated as Compliant, the reward value will be applied to a Prepaid Alcon® MasterCard® Card, as listed on my www.lensrewards.alcon.ca. Each time the reward card is used, the amount of the transaction will be deducted from the amount of your available balance. The Prepaid Alcon® MasterCard® Card expires 12 months after issuance. Please treat your card as carefully as you would cash and use your card promptly. Allow 6-8 weeks for delivery of reward. Reward must be accepted as received and cannot be exchanged.

PRIVACY POLICY: By submitting online or via the mail-in form, you consent to Alcon® Canada Inc.'s use of the personal information that you provided in this form for the purpose of a) sending you your reward card, b) sending you a reward card and a reminder to purchase your next year supply if you have selected this option, c) evaluating and developing our reward loyalty programs. We maintain your personal information. We will use the contractual or other means to require such third party to protect your personal information and not use or disclose it for any purpose other than directed by us.
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